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Visitor & session counting logic

Written by Shashank Agrawal

Overview

This document explains how data counting works in our Landing Page Insights/Report feature. All count metrics and data displayed in these reports follow the same counting methodology.

How Data Counting Works

Our system uses daily unique counting with aggregated totals:

  • Daily count = unique occurrences per day (multiple occurrences on the same day = counted once)

  • Multi-day totals = sum of daily unique counts

This methodology applies to all count/data metrics in the Landing Page Insights/Report, including:

  • Visitors

  • Sessions

  • Added to cart

  • Any other count-based metrics

Example: Visitor Count

Let's illustrate this with visitor counting. If the same person visits:

  • 3 times on Monday → counts as 1 visitor for Monday

  • 2 times on Tuesday → counts as 1 visitor for Tuesday

  • 1 time on Wednesday → counts as 1 visitor for Wednesday

Total Result: This person contributes 3 to our total visitor count (1 per day × 3 days), even though it's actually just 1 unique person across the entire period.

Universal Application

This counting method applies to any insight/report where we show day-wise data. The same logic applies: daily unique counts are summed together for the total.

Single Day Data Accuracy

Important: When viewing data for one day at a time, the numbers should be approximately the same as what you see on Shopify, since we're looking at unique occurrences within that single day period.

Special Case: Intent-Based Data Division

When data is divided by intent levels:

  • No intent = 0

  • Low intent = 1

  • Medium intent = 2

  • High intent = 3

If the same visitor comes three times in a day, each with different intent levels, the visitor count will add up to 3 (one count for each intent level), rather than being counted as 1 unique visitor for that day.

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